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Archive for May, 2008

Tungle now works with Blackberry handsets (0)

Wednesday, May 21st, 2008 · by Heri · Mobile, startups

blackberryTungle has released yesterday a new BlackBerry interface for its calendar group scheduling service. The interface allows users to get updates from Tungle, and then interact with the service without their laptop and Microsoft Outlook, which was up to this day the only avalaible interface to Tungle.

The new feature means that Tungle is 100% committed to business users, who use Windows and a Blackberry handset. In comparison, many “fashionable” startups are after interfaces for iPhones or other popular clients like Gmail or Google Calendar.

Also, the move has certainly a lot to do with their investors who have just partenered with RIM.

Wavesat releases new multimode 4G broadband chip (1)

Wednesday, May 21st, 2008 · by Heri · Mobile

wavesat chip

Wavesat has now a brand-new chip named Odissey that is compatible with Wimax, wifi, and also future 4G networks. It’s the first chip of its kind, and is targeted for future small electronic devices such as USB dongles or cellphone handsets. The chip has embedded DRAM memory and uses very low power.

The promise is that users will be able to switch  seamlessly between different kind of networks, and getting high speed connections anywhere.

This is uncertain times for wimax. The technology is a marvel on paper, but what we’ve got is a “last chance” venture in the U.S. led by ClearWire, an operation surviving thanks to leases from Comcast, Intel, Google and Time Warner. Wavesat has undoubtly a great engineering team; but history has shown that it takes more than engineering (hint:  lots of money) to make wimax an adopted technology. I’d like Wavesat to also have a line of chip compatible with 3G technology and not bet all their future on wimax.

CodeFest May 17th-19th, Report (6)

Tuesday, May 20th, 2008 · by Heri · Events, Hacking

Codefest

Codefest, a weekend hackfest for developers supported by phpquebec, was this weekend, and it begun Friday at ETS’s Pub sans génie.

There is something hardcore about spending a whole weekend with other developers with the objective to code on projects. The majority of Montréalers would want to go outdoors, and do something at the opposite end of programming. Here, attendees gladly came for the event; and many were there to code … just for the pleasure of coding.

There was for instance a Msc. student from Université de Sherbrooke, who was doing a research on Québecers involved in open source projects; and I think he went around for 30 min, unsure on how to approach the group (!!), maybe thinking that we were from another world.

I also thought about the lifestyle a great deal of time when coming there. However, I just thought that I also spent a lot of time developing new tools and architecturing new ideas and applications, be it weekdays or weekends; so it might as well be in a hackfest event.

Like the other CodeFest, attendees were free to choose any project they want to work on. There was a couple of guys who worked on drupal, Jonathan Bond (!) from GoldenEye Solutions worked on openmv; other projects were about the MediaWiki engine, TikiWiki, java and unit tests, selenium, etc. There was an actionscript geek from tribalnova, Evan Prodromou was there working on a new secret project. We also had a girl from New Zealand who came over to participate.

There was also Philippe Gamache, who talked extensively about web application security. He is very knowledgeable, and I learned a lot — by overhearing the topics he was discussing with Marc Laporte and a sysadmin from iweb, such as xss, sql injecting, css, overflow, playing with character encoding, social engineering, playing with processes, firewalls, etc. I told him it’s a good thing he was on the “good side” since he was capable of wreaking havoc in any québec website; and he replied he used to be on the other side… I also discovered he co-authored a book on security. Anyway, I’ve since then shielded and upped the level of security on servers I am working on.

Philippe Gamache currently works at mobivox, although I am not sure why a voip startup would need his skills.

In retrospective, this was a great event, with great potential. I wished there were more people coming and/or maybe organize them in regular intervals, in a pre-defined place. Yes, I am thinking about MetaLab. Quote:

The Metalab is a hacker space in Vienna, Austria — an open center for people who do creative things with technology.

Wouldn’t that be great in Montréal?

More photos from the event.

Job Listing: Director of Customer Service Experience at iWeb (2)

Monday, May 19th, 2008 · by Heri · Jobs

Company: iWeb

Position: Director of Customer Service Experience

Responsibilites and Tasks:

  • Analysis and focus on automation.
  • Overseeing the whole customer experience.
  • Customer documentation (FAQs)
  • Measure and manage to key performance indicators.
  • Undertake issue management and act as final escalation point.
  • Drive continuous improvements to departmental processes
  • Establish the training programs with the Customer Care Managers
  • Improve and communicate escalation procedures
  • Develop and evangelize iWeb’s pillars of customer service
  • Analyze and recommend online customer experience enhancements.
  • Ensure that procedures are enforced and respected
  • Detect anomalies

Required Knowledge:

  • 5+ Years of Customer Service Management Experience.
  • 5+ Years people management experience.
  • French & English speaker. Spanish an asset.
  • University Level Education.
  • Technology background.
  • Proven background driving operational support and improvement.
  • Ability to manage multiple projects, shifting priorities and tight deadlines.
  • Ability to deal with a fast paced environment in a rapidly expanding business.
  • Detail oriented and organized.
  • Excellent communication abilities, written, verbal.

The ideal candidate has both a customer service and technical background. Strong online services knowledge. Experience with operations, marketing, customer support, programming and others will be considered.

Additional info:

Here’s your chance to improve the global web hosting experience for Dedicated Servers, Shared Hosting and Colocation services at iWeb. As the Director of Customer Experience, you will be responsible of building, optimizing and enhancing customer support, online processes and contact policies impacting the end user experience.

With a constant focus on task automation and on empowering the end user in order to lower the customer support load you will continuously work on easing the life of the customer and offering a unique web hosting experience. Using your customer service management knowledge you will establish and evangelize iWeb’s pillars of Customer Service, develop the training program and assist the Call Center Manager and his team of 15+ support assistants and the Sysadmin Support Manager and his team of 10+ system administrators in implementing it.

You will ensure that all aspects of the customer support provided by telephone, email and live chat is optimal. You will also collaborate with the Development and Automation, Sales, and Customer Management teams in establishing the right procedures and automated processes.

This role is an ideal challenge for an experienced, energetic manager who would like the challenge of growing the operations group in a fast paced environment and sees outstanding service and customer experience management as a key part of any successful company.

Contact :

To apply for this position, email leclair@iweb.com

iWeb Technologies Inc.
20 Place du Commerce
Île des Soeurs, Québec
514-286-4242

View the complete list of job listings
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StartupCampMontreal2 report, 15th May 2007 (2)

Monday, May 19th, 2008 · by Heri · Events, entrepreneurship, startups

I went to StartupCampMontreal2 last week. Like the first startupcamp, it’s an initiative from business consulting company embrase.

The event gathers entrepreneurs, investors and pretty much everyone in the technology entrepreneurship community in one night of presentations. This time, 5 startups were voted by “startup gurus”; other entrepreneurs who registered in the wiki could also present their idea and product at the end of the event.

I met Mehdi Akiki who is now working full-time on yourteledoctor, also looking for a partner for the telemedecine project; Dan Simard and François Lamontagne came from Trois-Rivières to present timmyontime; Alok Mohindra and his pal Gerry from Ottawa presented a new innovative light; also the usual suspects such as Fred Brunel and Martin Dufort talking about mobile applicaitons.

startupcamp montreal 2

camwii‘s CEO introduces their screensharing application, said to be more intuitive and lighter than any other solution in the market. They have proprietary technology and patents behind camwii but also spent time making it easy. The audience asked specific questions about where he plans to take the product, but Marc Krepec said they were currently exploring 2 different audiences for the product, which was either consumers or vertical markets.

startupcamp montreal 2
240 startup gurus, entrepreneurs, students and service providers registered for the event. The red seats in front (with red nametags) were for the startup gurus, and for the presenters.

StartupCampMontreal2
LoyaltyMatch is a new company from Ottawa. They’ve got an experienced executive team and are tackling the problem of un-redeemed loyalty points from loyalty programs (such as Air Miles). People can trade their points or get the goods on their website; they have in fact re-created a marketplace.

I don’t use at all loyalty programs; and so can’t give any judgement about the product.

One attendee raised the question about what would happen if companies tried to lock down their customer on their program and keep them from exchanging points. Mike Ball answered that loyalty points were a liability on the companies’ books and that it should be logical that they’d open up their loyalty program. This is where I lost him; in my understanding, companies setup loyalty programs because they want their customers to keep buying their products/services and divert them from competitors; and as such, they have no incentive (at least in my opinion) to let those customers trade points and end prematurely their participation to their program because they’ve found the remaining of the points elsewhere.

StartupCampMontreal2
Yan Simard presents healthivate, a place to compare & purchase health services. At least, that’s how he registered his project; but his presentation was geared towards surgery services (for non-critical cases). A few attendees said that it’s misleading, and he should focus on the core, not on the “It will revolutionnize healthcare” part.

He is still in the picthing phase; while there is certainly a business case, I know this will take Yan Simard a lot of time and resources to get an initial offering (as opposed to pure web plays which can take next to nothing to launch)

StartupCampMontreal2
StartYourTube was presented by Jean-Philippe Gousse, CEO of the new video sharing website. I’ve already wrote about the product, as the name suggests, it allows anyone to create a community centered around videos uploaded by members of the site.

Jean-Philippe Gousse said in his presentation that they have around 15.000 “tubes” created, which is impressive. They also hope to get 10 times that number in one year.

Another interesting comment he also made was that the majority of those tubes came from Techcrunch and Techcrunch France traffic, which reviewed the website. I am now curious on how they plan to get traction for their product, as you can’t possibly get on techcrunch everyday.

StartupCampMontreal2
Pictured here is Will Pate, now community manager for VenCorps. Vencorps aims to crowdsource funding of startups, with the “community” voting for submitted projects. It will be avalaible for the US & Canada, with funds coming from Spencer Trask, a NYC private equity firm.

The logic behind VenCorps is that it takes less and less funds to build a company; it also surfs on crowdsourcing trends.

There is an immediate magic appeal when thinking about “crowdsource funding”; although one should be aware that this comes after Cambrian House is being terminated. I am especially skeptical about letting people selecting a project while they don’t have any financial incentive, they won’t share risks, nor will they have an entrepreneurship-driven mind in order to make “enlightened” decisions. Nevertheless, this is an innovative project, and as such, I am quite impatient to see how it works out.

Shortly after Will Pate’s presentation, Pierre Donaldson from JLA Ventures presented pitch tips for entrepreneurs. He especially made a point about teams hiring VPs and key members all around Canada & the US; saying that projects must be local; either you do everything in the same place; either you all move to a city.

StartupCampMontreal2
Ater the event, the team from Embrase invited people to come eat at a fast food place, right in front of the SAT.

More pictures from the event.

Montreal Founders & Founders 2nd edition, Report (4)

Friday, May 16th, 2008 · by Heri · Events

The 2nd Founders & Funders dinner was hosted this wednesday by Austin Hill (akoha standoutjobs) and Patrick Lauzon (VP, canoe)

Kristina Tomaz Young from VC TV has published a great video about the event:


VC-TV features Montreal’s Second Founders and Funders Eve!
par SIwithKTY



Featured in the video are:

- Austin Hill
- George Favvas, entrepreneur, SmartHippo
- David Crow (Microsoft Canada), community instigator from Toronto
- Alok Mohindra, entrepreneur

Here are also pictures from the event:
(apologies in advance, please add names of people I can’t put a name on in the comments)

Montreal Founders & Funders 2nd edition
Aydin Mirzaee, Chide.it
Joshua Koopferstock, Marketing coordinator from Feeling Software
Carl Mercier, Karabunga, Defensio
Sébastien Provencher, Praized Media
John Stokes, MontrealStartup

Montreal Founders & Funders 2nd edition
Chris Advansum, Rethos
Alistair Croll, rednod, bitcurrent,
Christian Laforthe, Feeling Software
Hugh McGuire, Earideas
Ian Rae, Syntenic
Dr. Sunny Handa, Blakes

Montreal Founders & Funders 2nd edition

DSCF2591
On the right, Jeason Kealey, Lavablast
Benoit Lauzé, CIBC World Market
George Favvas, SmartHippo.

Montreal Founders & Funders 2nd edition
Mathieu Duffar, Chris “Zeke” Hand
Montreal Founders & Funders 2nd edition
Karym Yaghmour, Kryptiva


More pictures from the event

[rant] $1.5M spent in an art exercise (33)

Thursday, May 15th, 2008 · by Heri · web2.0

Tourisme Montréal unveiled today a new version of their website, with a focus on slick videos and an innovative user interface.

tourisme montreal

I see the logic on producing videos, the featured video here certainly gives Montréal a modern/european/vibrant look. But I find the whole idea wrong on many levels.

There are lots to be said about the flash interface, which is reminiscent of the late 90′s era, when “designers” who felt much smarter than the rest of the population wanted to create their own user interface. But those user interfaces actually break people’s expectations and pretty much everything else. Here is one example how they broke the navigation at Tourisme Montréal:

tourisme montreal

It sucks to use flash for the user interface; for accessibility, usability, seo, and so many other reasons.

But my biggest concern is that the project is reported to cost Tourisme Montréal $1.5million, with the project work awarded to Sid Lee and Cactus. I can’t help thinking that the management team at Tourisme Montréal must have missed the train about user-generated content. We are in an era where everyone and their dogneighbor are gladly taking pictures and videos, remixing content, sometimes doing (very) stupid work, and sometimes producing gems with a quality beyond what you can get with a profesionnal design agency.

Compare this for instance to the Montréal network of public librairies which held a simple contest, asking Montréalers to send their own videos how they like librairies. (from fagstein) Here is the video that won the contest

I find this video as powerful as the one produced by Sid Lee; the main difference being that it didn’t cost the libraries a cent. And it isn’t the only good video, 93 other videos were submitted, uploaded to Youtube, and will certainly have a much greater impact on the long term than one proprietary non-embeddable video with fancy buttons.

For $1.5m, I can you list 10 other wonderful projects that could have been done, with a much better roi. But hey, I guess digital artists have to live.

Open cocktail at Founders&Funders tonight (0)

Wednesday, May 14th, 2008 · by Heri · Events, entrepreneurship

founders and fundersAlongside the main dinner, Austin Hill says that there is also a new feature tonight at Founders & Funders, with a cocktail open to everybody, no invitation required. This is a great way to meet investors (and also other fellow entrepreneurs) if you couldn’t make it to the dinner but still wanting to get attention to your project.

There is a $20 door entry fee, which includes 2 drink tickets. The setting is a nice terracce at a cool restaurant, ideal for today’s great weather. Be there at 8.30pm; the Founders & Funders will then join the party at 9pm

What: Founders&Funders cocktail
Where: Newtown, 1476 rue Crescent, Montreal, H3G 2B6
When: Tonight at 8.30pm

webcom live video (0)

Wednesday, May 14th, 2008 · by Heri · Events

Laurent Maisonnave and Christian Aubry from Videopresse are doing a great job live streaming from Webcom.

I’ve just watched it for 5 min, but so far, it’s a compelling use of video. This is very innovative, with live interviews, and a great host (Christian)

inpowr’s future plans and strategy; seeking $5m funding (1)

Wednesday, May 14th, 2008 · by Heri · startups

The team at inpowr have published an “interview” of their Web2.0 expo experience, with plans to make the platform accessible to various portals and websites who already have a big audience. This will get more users but it’s also a direct revenue stream for them.

Michel Chioini also announced they would need $5 US (surely it must be $5 million) to develop the platform and reach those objectives. It strikes me that the post was published late yesterday and there is Founders & Funders tonight; and i view it as a direct message to local investors. This is quite bold & original, but why not.

They’ve also managed to get internet superstar Loic Lemeur to interview them. Loic does a great job on making them talk about inpowr.


The video format is powerful and delivers a great message about a product, imho. I might look iinto doing those here.

Found

  • I really think Montreal lacks PR. I have a lot of friends from high school (Toronto) and university (Ottawa) who work in IT (managers, directors, team leads) who come to visit me in Montreal and laugh at me when I tell them they should consider moving out from Ottawa and Toronto to Montreal (to start their own company or work for some of our clients).Read more: http://www.montrealtech.net/prof
  • Nearly a fifth of the Montreal region's workforce forms a super-creative core made up of the techies plus cultural and entertainment types. ...Montreal also benefits from its dense, compact geography. Most experts agree that innovation and productivity are driven by density, and Montreal ranks third among all North American cities in average population density.
  • TECHNOLOGY NEWS, DISCUSSIONS, START UPS, IT JOBS IN MONTREAL, QC AND TORONTO, ON
  • We plan to sprint a few time in the coming weeks. Here’s our schedule: Thursday 2010-07-29 (packaging) Tuesday 2010-08-03 (Django translation) Thursday 2010-08-05 (packaging) All sprints will be at Brasseurs Numériques, at 1124 Marie-Anne, suite 11. Attendance is limited so please RSVP on the wiki. Thanks a lot to AUF for supporting the translation sprint with food and drinks.
  • The last sprint was a productive one, yet we left with a few outstanding issues. In order to correct those while everything is still fresh in our mind, we don’t waste anytime and go for another sprint on the Python packaging system this Thursday, 2010-07-15. The sprint will be at Brasseurs Numériques, 1124 Marie-Anne, suite 11, starting at 6h30 pm and going as long as there are hacker
  • "One unexpected benefit [of using StatusNet] is a reduction in company email," Motorola's team leader of Open Source Technologies, Rami Levy, says in the case study. "We initially just wanted to increase social communication and such in the company. As the value became obvious and usage grew, we decided to leverage this to reduce corporate email volume.”
  •     Aux cinéastes qui se révoltent face aux politiques de financement du cinéma, j’ai envie de rappeler que notre médium se transforme. Que les gestionnaires et investisseurs s’illusionnent encore du mirage de Star Wars n’empêche pas que des conversations se cultivent entre créateurs du web et ceux des images en mouv
  • The 10 or 20 seconds it takes to read a resume seems to always generate a lot of controversy. Candidates comment on how disrespectful it is, how one can’t possibly read a resume in that time and some get angry at recruiters when we talk about this. I hope this article will help everyone understand how we do this. I realize that some still may not like it and will still be angry, but at least
  • A Canadian IT recruitment agency has reported a large number of overseas specialists relocating from America to Canada. An IT recruitment firm has reported it has seen an increase in overseas professions migrating from America to Canada.  Kovasys Inc, based in Montreal, cited the reason behind the increasing attractiveness of Canada for IT professions being the reduction of the ann
  • Hello/Bonjour,An English message will follow:====[Français]====Nous sommes heureux de dévoiler le programme de la conférence ConFoo.Avec plus de 130 présentations réparties dans 8 salles, ConFoo vous apporte le meilleur du développement Web. Prenez note que le tarif depré-vente prend fin le 22 janvier.Nous sommes fiers d'accueillir plus de 100 sp&eac

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