Comments on: CompuSmart closes its doors in Montréal

By: Montreal Tech Watch » Apple Flagship Store opens Sainte-Catherine Street, Friday

Wed, 23 Jul 2008 20:34:51 +0000

[...] other Apple resellers like CompuSmart closed shop lately, this is a more than welcomed new [...]

By: Good Old Days

Good Old Days — Mon, 14 Jul 2008 19:17:01 +0000

1-866-377-7071

All extended warranties bought at Compusmart are still in effect. Just call that number.

I used to manage both St.Hubert store and the Montreal store and honestly I believe we were the best computer retailer in Montreal and the South Shore. Unhappy customers happen no matter how good you are but we had a massive clientelle that refused to shop anywhere else. I loved my store and my team. The only reason Compusmart folded was so Hartco could hide the money they were losing. Hartco sold items to us at a profit and expected us to sell them at a profit also. No other retailer works that way… it makes no sense.

Here’s hoping that another retailer (Microbytes?) rises up to compete against the big blue and red box (FS/BB).

By: Jessie

Jessie — Sat, 05 Apr 2008 07:36:00 +0000

Jessie…

I?ll admit it. i have been to your blog SIX times since your last post looking for a new post?….

By: Athena

Athena — Mon, 24 Mar 2008 16:19:25 +0000

Does anyone know where Izzy (spelling??) the technician from the philips square store has ended up? Or perhaps the manager DOmenic? Please help

By: Gary Palmer

Gary Palmer — Mon, 31 Dec 2007 19:23:04 +0000

Warranty service: 1-866-377-7071. 24 hours per day 7 days per week.

By: Martin Pitchon

Martin Pitchon — Mon, 31 Dec 2007 18:29:20 +0000

had a prolonged warranty also. My screen does not work at all. I was surprised going to Brossard and seeing their door closed!

They suck!

By: Martin Pitchon

Martin Pitchon — Mon, 31 Dec 2007 18:28:29 +0000

I had a prolonged warranty also. My screen does not work at all. I was surprised goint to Brossard and seeing their door closed!

They suck!

By: Gary Palmer

Gary Palmer — Sat, 22 Dec 2007 05:53:27 +0000

Sorry to hear about your bad experiences, Ihor. I hadn’t heard that story about pirated software. Must have been an awfully long time ago. I do know that in our particular store any staff member dealing in pirated software would soon find themselves out on the street. Of course a lot of CompuSmarts were originally independently owned franchise operations, so perhaps the Brandon store was a bit of an exception to the rule. Anyway, I guess it doesn’t really matter now since there are no longer any CompuSmarts around to prove me right or wrong.

I do think, though, that anyone with SmartPlan coverage should still breathe easy. It was an insured service.

By: ihor smith

ihor smith — Sat, 22 Dec 2007 05:20:35 +0000

i must be the only one whose gald to see them go. i was never happy with their service. it didn’t surprise me that they went bankrupt a few times. have people also forgotten how compusmart and microbytes started, it was in selling (or renting) pirated software.

i just hope the company doesn’t morph into something else again.

By: Gary Palmer

Gary Palmer — Mon, 17 Dec 2007 07:13:59 +0000

I am a former CompuSmart employee from one of the earlier closures – Brandon, Manitoba. As far as extended warranty is concerned, there is not likely to be a concern. SmartPlan was insured. Phone the 1-800 number and repairs are likely to be available — except servicing will be contracted out since CompuSmart service centres are now defunct. As for SmartSwap — well, that may be another matter. Try that same 1-800 number.