Montreal Tech Watch

BCE’s profits rise +7% for Q1 2007, outsources customer support to India

By Heri May 3rd 2007 in Design

bell canada

Yesterday, BCE announced that their overall profit rise to 529M$ for the 1st quarter of 2007, from 494M$ last year. Revenues rose to 4.38G$, a 1% increase from last year.

They also announced yesterday that they will outsource telephony activation to India to save costs. In Montreal, the customer service center at Jean-Talon will be downsized. ACET (Association Canadienne des Employés en Telecommunication) representatives said they found this scandalous, because they already made major concessions last year.

Serve Babin, Bell Canada Chief of Operations, said they wanted to benefit from the “advantages of time zones” between India and Canada. (?)

If someone cares to explain me why they are doing this, please leave a comment.

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